Troubleshooting of ICT Equipment
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Document Checklist
What you need
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1
ICT Technical Assistance Form
Provided by applicant
Process Flow Visualizer
Step-by-step timeline
Submission of accomplished ICT technical assistance form
Stamping “Received” on the document
Associated Fees
Free
Processing Time
1 minute
Person Responsible
104
Transmitting the stamped document to ICT
Associated Fees
Free
Processing Time
5 minutes
Person Responsible
104
Receive stamped document
Associated Fees
Free
Processing Time
1 minute
Person Responsible
Evaluate the document and Interview client
Associated Fees
Free
Processing Time
10 minutes
Person Responsible
111
Evaluate and analyze the ICT equipment
Associated Fees
Free
Processing Time
30 minutes to 1 hour
Person Responsible
111
Troubleshoot the equipment. If troubleshooting is possible to finish within the day, troubleshoot the equipment. If troubleshooting is not possible to finish within the day, give recommendation to the client for next step
Associated Fees
Free
Processing Time
1 hour
Person Responsible
111
Give recommendation to the client on what to do
Associated Fees
Free
Processing Time
15 minutes
Person Responsible
111
Return the equipment to client
Associated Fees
Free
Processing Time
5 minutes
Person Responsible
111